Our customer service training focuses on delighting customers by understanding their motive and aspirations.
Delivering world class customer care means having the capacity to provide a memorable, unforgettable experience to each individual customer. World class customer care is not about meeting but about exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.
Our customised customer service training provides tips and tools to the participants that will help them address the customers need. Most of these courses are designed according to the need of the organisation and kind of customers you serve.
Our Signature Customer Service Workshops:
Attitude for Service
Focus : Winning attitude, motivation
Converting Complains into opportunities
Focus: Complain handling, masterful conversations, attitude of gratitude
Delighting the customers
Focus: Customer needs and demands, Understanding the customers` thought process