Customer Service

Our customer service training focuses on delighting customers by understanding their motive and aspirations.

Delivering world class customer care means having the capacity to provide a memorable, unforgettable experience to each individual customer. World class customer care is not about meeting but about exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.

 

Our customised customer service training provides tips and tools to the participants that will help them address the customers need. Most of these courses are designed according to the need of the organisation and kind of customers you serve.

Our Signature Customer Service Workshops:

 

Attitude for Service

Focus : Winning attitude, motivation

 

Converting Complains into opportunities

Focus: Complain handling, masterful conversations, attitude of gratitude

 

Delighting the customers

Focus: Customer needs and demands, Understanding the customers` thought process